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To make an enquiry please fill out the form below, or alternatively contact us on 020 3906 7950.

43-51 Great Titchfield Street
Fitzrovia, London W1W 7PQ

020 7927 0840

8 Sir Simon Milton Square
Victoria, London Victoria SW1E 5DJ

020 3906 7950

1 Brunswick Centre
Bloomsbury, London WC1N 1AF

020 3829 8333



Here at Rail House Café, we recognise that COVID-19 presents unique challenges and will take all steps necessary to help reduce the risk of its transmission.

We have stringent policies in place to help ensure our employees and guests are safe from COVID-19.

These include:

  • All employees must complete a health screening questionnaire and confirm they are in good health prior to beginning work.
  • No employees will work if they or anyone in their household is unwell following Public Health England Self Isolation Guidance.
  • Our employees follow safe COVID-19 working procedures.
  • Enhanced cleaning and disinfecting will be carried out using chemicals that are appropriate for COVID-19.
  • Employees already follow good personal hygiene but this has been enhanced for both back and front of house teams.
  • All staff wash their hands regularly for 20 seconds with hot water and soap, with the addition of a hand sanitiser afterwards.
  • Contactless pick up and deliveries are in place which follow social distancing guidelines.
  • Our employees have been provided with appropriate PPE and the front of house team are required to wear a mask or visor, unless they are exempt.


We will identify the hazards associated with COVID-19 in our premises via a process of risk assessment and will implement all control measures necessary to help protect the welfare of our staff, customers, visitors and any suppliers or contractors who visit our premises.

We will ensure that adequate resources are made available to help protect our staff, customers and visitors whether this be via the provision of hygiene equipment such as hand sanitising stations, signage and notices throughout the premises or personal protective equipment for use as necessary.

We commit to ensuring that all of our staff receive training in the control of COVID-19 and will undertake refresher training on a regular basis to ensure that our safety procedures are always at the highest of standards.

We believe that the best resource is our team. We will ensure that they are consulted with regularly and where concerns are raised we will listen to them and act accordingly. Where staff request measures over and above our own standards to help protect their welfare and that of others, we will endeavour to meet with those requests.

We will continually monitor our performance, whether by internal or third party audit. Upon identifying any improvements necessary during any audit, we commit to ensuring that these are acted upon immediately and without hesitation. We will also strive to achieve certification to our safety consultants ‘COVID-19 Secure’ standard within all our premises.

We recognise that COVID-19 management is a continually evolving matter. We will monitor Government and other agency advice and implement their best practice recommendations should they differ from our own processes. We will continue to employ the services of a third party safety consultancy, currently Food Alert, and will regularly liaise with them to ensure that they keep us up to date with all best practice measures.

This policy, our procedures and our risk assessments are under continual review and we will revise the content regularly should the need arise. We shall also ensure that controls we set in place do not negatively impact upon the safety and security of our premises.